Returns and Refund Policy

At Pet Embed, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be in the same condition as you received it — unworn or unused, with tags intact, and in its original packaging.

  • You’ll also need to provide the receipt or proof of purchase.

To initiate a return, please email us at support@petembed.com. If your return is approved, we will send you:

  • A return shipping label

  • Instructions on how and where to send your return

Important: Items sent back without prior authorization will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately at support@petembed.com so we can evaluate the issue and make it right.

Exchanges

If you’d like to exchange a product, the quickest method is to:

  1. Return the original item

  2. Once the return is approved, place a new order for the item you want

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

  • If approved, the refund will be automatically processed to your original payment method.

  • Please allow additional time for your bank or credit card provider to process and post the refund to your account.

We’re committed to providing you with the best customer experience possible. If you have any questions, don’t hesitate to reach out to us at support@petembed.com.